Terms of Use

1. Introduction

This website is operated by CuriousLabs. The terms “we”, “us”, and “our” refer to CuriousLabs. The use of our website is subject to the following terms and conditions of use, as amended from time to time (the “Terms”). The Terms are to be read together by you with any terms, conditions or disclaimers provided in the pages of our website. Please review the Terms carefully. The Terms apply to all users of our website, including without limitation, users who are browsers, customers, merchants, vendors and/or contributors of content. If you access and use this website, you accept and agree to be bound by and comply with the Terms and our Privacy Policy. If you do not agree to the Terms or our Privacy Policy, you are not authorized to access our website, use any of our website’s services or place an order on our website.

2. Use of our Website

 You agree to use our website for legitimate purposes and not for any illegal or unauthorized purpose, including without limitation, in violation of any intellectual property or privacy law. By agreeing to the Terms, you represent and warrant that you are at least the age of majority in your state or province of residence and are legally capable of entering into a binding contract.

You agree to not use our website to conduct any activity that would constitute a civil or criminal offence or violate any law. You agree not to attempt to interfere with our website’s network or security features or to gain unauthorized access to our systems.

You agree to provide us with accurate personal information, such as your email address, mailing address and other contact details in order to complete your order or contact you as needed. You agree to promptly update your account and information. You authorize us to collect and use this information to contact you in accordance with our Privacy Policy.

3. General Conditions 

We reserve the right to refuse service to anyone, at any time, for any reason. We reserve the right to make any modifications to the website, including terminating, changing, suspending or discontinuing any aspect of the website at any time, without notice. We may impose additional rules or limits on the use of our website. You agree to review the Terms regularly and your continued access or use of our website will mean that you agree to any changes.

You agree that we will not be liable to you or any third party for any modification, suspension or discontinuance of our website or for any service, content, feature or product offered through our website.

4. Products or Services 

All purchases through our website are subject to product availability. We may, in our sole discretion, limit or cancel the quantities offered on our website or limit the sales of our products or services to any person, household, geographic region or jurisdiction.

Prices for our products are subject to change, without notice. Unless otherwise indicated, prices displayed on our website are quoted in Canadian dollars.

We reserve the right, in our sole discretion, to refuse orders, including without limitation, orders that appear to be placed by distributors or resellers. If we believe that you have made a false or fraudulent order, we will be entitled to cancel the order and inform the relevant authorities.

We do not guarantee the accuracy of the colour or design of the products on our website. We have made efforts to ensure the colour and design of our products are displayed as accurately as possible on our website.

5. Links to Third-Party Websites

 Links from or to websites outside our website are meant for convenience only. We do not review, endorse, approve or control, and are not responsible for any sites linked from or to our website, the content of those sites, the third parties named therein, or their products and services. Linking to any other site is at your sole risk and we will not be responsible or liable for any damages in connection with linking. Links to downloadable software sites are for convenience only and we are not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software.

6. Use Comments, Feedback, and Other Submissions

You acknowledge that you are responsible for the information, profiles, opinions, messages, comments and any other content (collectively, the “Content”) that you post, distribute or share on or through our website or services available in connection with our website. You further acknowledge that you have full responsibility for the Content, including but limited to, with respect to its legality, and its trademark, copyright and other intellectual property ownership.

You agree that any Content submitted by you in response to a request by us for a specific submission may be edited, adapted, modified, recreated, published, or distributed by us. You further agree that we are under no obligation to maintain any Content in confidence, to pay compensation for any Content or to respond to any Content.

You agree that you will not post, distribute or share any Content on our website that is protected by copyright, trademark, patent or any other proprietary right without the express consent of the owner of such proprietary right. You further agree that your Content will not be unlawful, abusive or obscene nor will it contain any malware or computer virus that could affect our website’s operations. You will be solely liable for any Content that you make and its accuracy. We have no responsibility and assume no liability for any Content posted by you or any third-party.

We reserve the right to terminate your ability to post on our website and to remove and/or delete any Content that we deem objectionable. You consent to such removal and/or deletion and waive any claim against us for the removal and/or deletion of your Content.

7. Your Personal Information

Please see our Privacy Policy to learn about how we collect, use, and share your personal information.

8. Errors and Omissions

Please note that our website may contain typographical errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time, without prior notice (including after an order has been submitted). Such errors, inaccuracies or omissions may relate to product description, pricing, promotion and availability and we reserve the right to cancel or refuse any order placed based on incorrect pricing or availability information, to the extent permitted by applicable law.

We do not undertake to update, modify or clarify information on our website, except as required by law.

9. Disclaimer and Limitation of Liability

You assume all responsibility and risk with respect to your use of our website, which is provided “as is” without warranties, representations or conditions of any kind, either express or implied, with regard to information accessed from or via our website, including without limitation, all content and materials, and functions and services provided on our website, all of which are provided without warranty of any kind, including but not limited to warranties concerning the availability, accuracy, completeness or usefulness of content or information, uninterrupted access, and any warranties of title, non-infringement, merchantability or fitness for a particular purpose. We do not warrant that our website or its functioning or the content and material of the services made available thereby will be timely, secure, uninterrupted or error-free, that defects will be corrected, or that our websites or the servers that make our website available are free of viruses or other harmful components.

The use of our website is at your sole risk and you assume full responsibility for any costs associated with your use of our website. We will not be liable for any damages of any kind related to the use of our website.

In no event will we, or our affiliates, our or their respective content or service providers, or any of our or their respective directors, officers, agents, contractors, suppliers or employees be liable to you for any direct, indirect, special, incidental, consequential, exemplary or punitive damages, losses or causes of action, or lost revenue, lost profits, lost business or sales, or any other type of damage, whether based in contract or tort (including negligence), strict liability or otherwise, arising from your use of, or the inability to use, or the performance of, our website or the content or material or functionality through our website, even if we are advised of the possibility of such damages.

Certain jurisdictions do not allow limitation of liability or the exclusion or limitation of certain damages. In such jurisdictions, some or all of the above disclaimers, exclusions, or limitations, may not apply to you and our liability will be limited to the maximum extent permitted by law.

10. Indemnification 

You agree to defend and indemnify us, and hold us and our affiliates harmless,, and our and their respective directors, officers, agents, contractors, and employees against any losses, liabilities, claims, expenses (including legal fees) in any way arising from, related to or in connection with your use of our website, your violation of the Terms, or the posting or transmission of any materials on or through the website by you, including but not limited to, any third party claim that any information or materials provided by you infringe upon any third party proprietary rights.

11. Entire Agreement

The Terms and any documents expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of the Terms and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing. Both you and we acknowledge that, in entering into these Terms, neither you nor we have relied on any representation, undertaking or promise given by the other or implied from anything said or written between you and us prior to such Terms, except as expressly stated in the Terms.

12. Waiver

Our failure to exercise or enforce any right or provision of the Terms will not constitute a waiver of such right or provision. A waiver by us of any default will not constitute a waiver of any subsequent default. No waiver by us is effective unless it is communicated to you in writing.

13. Headings

Any headings and titles herein are for convenience only.

14. Severability

 If any of the provisions of the Terms are determined by any competent authority to be invalid, unlawful or unenforceable, such provision will to that extent be severed from the remaining Terms, which will continue to be valid and enforceable to the fullest extent permitted by law.

15. Governing Law and Jurisdiction

These Terms, the Privacy Policy, and any disputes arising out of or relating to the use of our website, services, or products shall be governed by and construed in accordance with the laws of India, including but not limited to the Information Technology Act, 2000, the Consumer Protection Act, 2019, and applicable rules and amendments made thereunder, without regard to conflict of law principles.

Subject to applicable provisions of the Consumer Protection Act, 2019, including the rights of consumers to approach appropriate consumer dispute redressal commissions as provided under law, any disputes arising out of or relating to these Terms or your use of our website shall be subject to the exclusive jurisdiction of the competent courts located in Ramanagara, Karnataka, India.

Nothing in this clause shall limit any statutory rights available to consumers under applicable Indian law.

16. Refund and Cancellation Policy

This Refund and Cancellation Policy is issued in compliance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

16.1 Nature of Services

CuriousLabs (Digital Marketing Partner) provides digital marketing, consulting, and strategy-based services which involve allocation of professional time, intellectual property, proprietary methodologies, and resource planning immediately upon confirmation of engagement.

16.2 Advance Payments

All advance payments made after:

• A personal consultation call, and
• Delivery of a detailed written proposal outlining scope of work, deliverables, timelines, fees, and terms & conditions, and
• Written or electronic acceptance of the proposal by the client

shall be treated as confirmation of a legally binding service agreement.

Upon such acceptance and receipt of advance payment:

• Project planning and internal resource allocation commence immediately.
• Time slots, personnel, and strategic resources are reserved exclusively for the client.

16.3 Non-Refundability of Advance Payments

Advance payments are strictly non-refundable once the proposal has been accepted in writing and payment has been made.

No refunds (full or partial) shall be issued in cases including but not limited to:

• Change of mind
• Change in business strategy
• Delay or failure by the client to provide required information or materials
• Internal disputes within the client’s organization
• Project cancellation initiated by the client
• Failure to utilize allocated service time

This policy applies to digital and consulting services which are customized and initiated upon confirmation, and therefore do not qualify as “defective goods” or “deficient services” solely on the basis of client cancellation.

16.4 Exception – Deficiency in Service

Nothing in this policy shall restrict a client’s statutory rights under the Consumer Protection Act, 2019 in cases involving proven deficiency of service as defined under applicable law.

If a complaint is raised alleging deficiency of service, the matter shall first be addressed through internal grievance redressal mechanisms before escalation to appropriate legal forums.

16.5 Chargebacks and Payment Disputes

Initiating a chargeback or payment dispute after acceptance of services without valid legal grounds may be treated as breach of contract. We reserve the right to provide documented evidence of proposal acceptance, communication records, and service initiation in response to such disputes.

17. Grievance Redressal Mechanism

In accordance with the Information Technology Act, 2000 and applicable rules made thereunder, including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Company has appointed a Grievance Officer for addressing user complaints and concerns.

Grievance Officer Details:

Designation: Grievance Officer
Email: support@digitalmarketingpartner.in
Location: Ramanagara, Karnataka, India

17.1 Submission of Complaints

Any user who has a complaint regarding:

• Content hosted on the website
• Alleged violation of applicable laws
• Breach of Terms
• Data privacy concerns
• Service-related grievances

may submit a written complaint via email with complete details, including name, contact information, and supporting documents.

17.2 Resolution Timeline

• Complaints shall be acknowledged within 48 hours of receipt.

• The Grievance Officer shall endeavor to resolve the complaint within 15 days from the date of receipt, or within such period as prescribed under applicable law.

Nothing in this clause restricts the rights of consumers to approach appropriate statutory authorities under the Consumer Protection Act, 2019.

18. Limitation of Liability

To the maximum extent permitted under applicable Indian law:

1. The total aggregate liability of CuriousLabs, its directors, officers, employees, affiliates, agents, or contractors arising out of or relating to the use of the website or services shall not exceed the total amount actually paid by the client to the Company for the specific service giving rise to the claim.

2. Under no circumstances shall the Company be liable for:

• Indirect, incidental, consequential, punitive, or special damages
• Loss of profits, revenue, goodwill, business opportunities, or data
• Business interruption
• Third-party claims

1. The Company shall not be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including but not limited to force majeure events, governmental actions, internet disruptions, or technical failures.

This clause shall survive termination of services.

19. Dispute Resolution and Arbitration

19.1 Amicable Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms, the parties shall first attempt to resolve the dispute amicably through written communication within 30 days.

19.2 Arbitration

If the dispute is not resolved amicably, it shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996.

• The arbitration shall be conducted by a sole arbitrator appointed by the Company.
• The seat and venue of arbitration shall be Ramanagara, Karnataka, India.
• The arbitration proceedings shall be conducted in the English language.
• The arbitral award shall be final and binding on both parties.

19.3 Consumer Rights Exception

Nothing in this clause shall restrict the statutory rights of consumers to approach appropriate Consumer Dispute Redressal Commissions under the Consumer Protection Act, 2019.

Subject to the above, courts in Ramanagara, Karnataka shall have jurisdiction for matters not subject to arbitration.

20. GST, Invoicing and Taxation

1. All fees quoted for services are exclusive of applicable Goods and Services Tax (GST), unless expressly stated otherwise.
2. GST shall be charged at the applicable rate as per Indian taxation laws in force at the time of invoicing.
3. Clients are required to provide accurate billing details, including GSTIN (if applicable), prior to invoice generation.
4. Invoices shall be issued electronically and sent to the registered email address provided by the client.
5. The client agrees to pay all applicable taxes, levies, duties, or governmental charges associated with the services.
6. Any withholding taxes or deductions required by law shall be borne by the client. The client shall provide valid tax deduction certificates (if applicable) in a timely manner.

Failure to make payment of invoices within the agreed timelines may result in suspension of services without liability to the Company.

21. Non-Disparagement and Protection of Reputation

21.1 Good Faith Communications

The Company respects the right of clients and users to provide genuine, honest, and lawful feedback regarding services. Nothing in these Terms is intended to restrict a user’s right to raise legitimate complaints through lawful channels, including consumer forums, courts, or grievance mechanisms.

21.2 Prohibition of False and Defamatory Statements

The user agrees that they shall not:

• Publish, post, upload, distribute, or disseminate any false, misleading, defamatory, abusive, or malicious statements about the Company, its directors, employees, consultants, contractors, affiliates, or representatives;
• Make statements on public platforms including but not limited to Google Reviews, social media platforms, online forums, websites, messaging groups, or any other digital or physical medium that are knowingly false or intended to harm the reputation of the Company;
• Engage in coordinated negative campaigns, harassment, or reputational attacks.

21.3 Legal Rights and Remedies

In the event that any user publishes or communicates statements that are false, malicious, defamatory, or damaging to the reputation of the Company or any of its team members:

• The Company reserves the right to initiate appropriate civil and/or criminal legal proceedings under applicable Indian laws, including but not limited to provisions relating to defamation under the Indian Penal Code and other relevant statutes;
• The Company may seek damages, injunctive relief, removal of defamatory content, and recovery of legal costs;
• The Company reserves the right to notify relevant platform operators and authorities for content takedown or further action under applicable law.

21.4 Opportunity for Resolution

Before initiating public complaints or publishing adverse content, users are encouraged to first contact the Company’s Grievance Officer for resolution. The Company shall make reasonable efforts to address concerns in good faith.

21.5 Survival

This clause shall survive termination or completion of services.

22. Questions or Concerns

Please send all questions, comments and feedback to us at support@digitalmarketingpartner.in.